Can RealityAdapter connect with a 5GHz Wi-Fi network?
No, RealityAdapter only supports 2.4GHz Wi-Fi channels. Most 5 GHz Wi-Fi routers also support 2.4 GHz, during RealityAdapter installation make sure to specify a network that supports 2.4GHz channels.
Can I use Third Reality devices with Samsung SmartThings?
How do I use Third Reality devices with a Wink hub?
What can I do if RealitySwitch does not respond even if I have used a new battery?
Take out battery. Press the front button a few times to drain power inside circuit board. Then put back battery and try again.
Where can I find a device install video?
You can find Third Reality device installation videos on YouTube.
I can’t pair Reality Switch with the hub.
Try pairing the switch again while closer to the hub. Delete the switch if it shows up in the RealityApp. Put the switch in pairing mode by long pressing the button until the blue LED blinks rapidly. Then add the switch as a new device in RealityApp.
RealitySwitch operates, but the light won’t switch. Why?
Adjust the height of the backplate with the provided spacers so that the switch turns both "ON" and "OFF" without binding.
Some toggle switches are designed where the "OFF" position is lower in height than "ON". This may prevent RealitySwitch from working properly. To address this, install the RealitySwitch and any needed spacers with the toggle in the “ON” position.
My RealitySwitch On/Off status is inverted. How do I fix this?
If you find that your on/off status is inverted, press the RealitySwitch button for around 10 to 15 seconds. The status will be corrected once the blue LED lights up, then release the hold.
RealitySwitch loses connection with the hub (LED blinking slowly)
Generally, it will be automatically reconnected when putting the switch closer to the hub. If the problem persists (LED blinking slowly), please try to reconnect/re-discover your device with the hub. If you have a range issue, you may need to relocate the hub closer to the switch or add an additional hub to act as a repeater for more distant switches.
How do I factory reset RealitySwitch?
If you need to factory reset the RealitySwitch, long press the button more than 30 seconds until the blue LED blinks rapidly. The switch is now in pairing mode, and you can re-pair the device in the RealityApp
How to pair RealitySwitch again with Amazon’s Echo Plus?
Sometimes you need to reset both the Echo Plus and the switch to pair again. Please follow these steps:
a. Reset the Echo Plus for 5 seconds until orange LED lights up.
b. Reset the switch by pressing the button until the LED begins blinking fast.
c. Reconnect/re-pair the device with RealityApp.
Instructions for switches that include a separate dimmer setting
You should adjust brightness of the dimmer to the proper level before mounting the RealitySwitch backplate.
The LED is double blinking, what does it mean?
If the LED double blinks, this indicates low battery status, please replace the batteries.
How do you turn off the blinking LED when it’s not paired with anything?
Remove the batteries, then hold down the switch button while you re-install the batteries.
How to pair the Switch Gen3 (Zigbee Version) with your Third Reality Hub?
1. Long press the Third Reality Hub icon to get into the device detail page then click “Check for updates” and follow the prompts to update it, Do not disconnect power or network while device is updating.
How to pair the Switch Gen3 with the Third Reality Hub?
1. Long press the Third Reality Hub icon to get into the device detail page then click “Check updates”, and follow the prompts to update it, Do not disconnect power or network while device is updating.
How do I upgrade RealityAdapter to the latest version?
What happens if the RealityAdapter loses connection with power or internet?
All devices should reconnect automatically. However if a device can't recover, try moving it closer to the RealityAdapter or re-pair the device.
Why are my SmartThings hub and APP having difficulty finding my Third RealitySwitch?
Please check your SmartThings APP version,
When I pair my switch with smartthings hub, why does the LED on the switch go from fast blinking to off, then shortly thereafter, the LED on the switch begins fast blinking again before failing to join the network?
If this happen, please check your SmartThings hub model, if your model number is ET-WV52X (ET-WV520, ET-WV525, etc.), please make sure your firmware number is 000.024.052 or above (this can be found on your SmartThings APP). If the firmware version is lower than that version, the SmartThing hub is not a full Zigbee 3.0 compatible product, it may have compatiblity issue with a standard Zigbee 3.0 device like the Third Reality switch.
Can I control my devices from outside my home?
Yes. You can control and manage Third Reality devices from RealityApp wherever you are, as long as you are connected to the Internet.
How do I add new Third Reality devices in RealityApp?
You must first install a hub to connect your devices to, either RealityAdapter or a third-party hub (Echo Plus, Wink, SmartThings).
Click “+ New device” from main screen, select the adapter you are connecting to and choose the device type (switch, light, etc).
Follow the instructions to complete the setup.
“Error, time out” during Third Reality hub setup
“No device was found” during RealitySwitch setup
Can I connect other Zigbee devices with RealityAdapter and RealityApp?
RealityAdapter shows as offline in RealityApp
Check the Wi-Fi LED of RealityAdapter, if it is slow blinking, move RealityAdapter closer to the Wi-Fi router and restart RealityAdapter. If the Wi-Fi LED stays on without blinking, sign out and sign back in to RealityApp.
I clicked the icon in the App to control the device, the device responsed but the icon didn’t.
A device icon may not respond due to a weak network connection. You can scroll down the screen to refresh its status.
Can I set a timer to turn a device on and off?
Yes, you can use the RealityApp Timer function to control the length of time to turn a device on/off.
What happens if RealityAdapter loses connection with power or Internet?
All devices should re-connect automatically. But if a device can't recover, move it closer to RealityAdapter or re-power the device.
Can RealityLight works with dimmer?
No. Like most of smart LED light bulbs, RealityLight does not work with dimmer.
How do I set a schedule/timer to control the Night Light?
You can follow the steps below to set a schedule/timer to control the Night Light.
- Insert your Night Light into Echo Flex USB Port.
Echo Flex will detect your Night Light automatically. If Echo Flex does not detect the Night Light automatically, please see “How to manually have Echo Flex to sync up new Devices” below.
In Alexa app, selects, “Options” at the top left as below:
How to turn off Ambient Light Sensor (ALS)?
If you want to turn off ambient light sensor or ALS:
- Unplug and plug back in the Night Light from the Echo Flex for four times.
Troubleshooting your Night Light?
If the Night Light has become unresponsive, please try the following:
- Unplug the Night Light from Echo Flex
- Reboot your Echo Flex by unplugging and plugging it back in
- After Echo Flex has completed rebooting, plug the Night Light back to the Echo Flex
- Restart the Alexa app.
How do I create routines for the Motion Sensor to turn off light after 1 minute?
The step by step guide to create routines for the Motion Sensor to turn off light after 1 minute. Also check out this Yourtube video: https://youtu.be/UblvovSTiP4.
How do I change the motion sensor sensitivity from high (default) to low?
If you want to change the Motion Sensor sensitivity from high (default) to low:
- Unplug and plug in the Motion Sensor from Echo Flex for four times.
The blue LED will flash slowly while it’s starting up, indicating that sensitivity is set to low. Otherwise it will flash rapidly, meaning sensitivity is set to high.
Also check out this Youtube video: https://youtu.be/Zo7ew6Hd4pA
How do I troubleshoot Motion Sensor?
If the Motion Sensor has become unresponsive, please try the following:
- Unplug the Motion Sensor from the Echo Flex
- Reboot your Echo Flex by unplugging and plugging it back in
- After Echo Flex has completed rebooting, plug the Motion Sensor back to the Echo Flex
- Restart the Alexa app.
How to pair Remote Plus and update firmware?
2), Tap “+” in the app to pair and add device
3). In order to pair device, press Volume down key, “-” and Light button at the same time.
Once you successfully pair the device, you will see the picture below,
You can tap Remote in the app to beep and find the Remote.
Also, you can long press Remote to change settings.
4). In settings, you can delete Remote or upgrade Remote firmware.